Return Policy

1. Return Policy Overview

At Zakaphik, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. This policy outlines our guidelines for returns, exchanges, and refunds.

2. Return Eligibility

You may return or exchange items purchased from Zakaphik within 30 days of delivery, provided that:

• Items are in their original condition (unused, unwashed, and undamaged)
• Items include all original packaging and tags
• You have proof of purchase (order number, receipt, or email confirmation)

2.1 Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Non-Returnable"
• Personal items (such as cushion covers, blankets, and meditation tools) that have been used
• Digital products or downloadable content
• Gift cards

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call +41 17 145 47 89 within 30 days of receiving your order.
2. Provide your order number and details of the items you wish to return.
3. Our team will send you a return authorization and instructions on how to proceed.
4. Package the items securely with all original packaging and the return form.
5. Ship the package to the address provided in the return instructions.

4. Refund Process

Once we receive your returned items, our team will inspect them to ensure they meet our return eligibility criteria. After approval:

• The refund will be processed to your original payment method within 5-10 business days.
• The refund amount will include the purchase price of the returned items (excluding shipping fees).
• You will receive an email confirmation when your refund is processed.

4.1 Return Shipping Costs

Please note the following regarding return shipping costs:

• Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect items).
• We recommend using a trackable shipping service to ensure your return reaches us safely.
• Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or product:

1. Follow the same return process as described above.
2. In your return request, specify the item you'd like in exchange.
3. If the exchange item is of higher value, you will be charged the difference.
4. If the exchange item is of lower value, you will be refunded the difference.

6. Damaged or Defective Items

If you receive damaged or defective merchandise:

• Contact us within 48 hours of receiving the shipment.
• Include photos of the damaged items and packaging.
• We will arrange for a return and replacement at no additional cost to you.

7. International Returns

For international orders:

• The same 30-day return policy applies.
• Customers are responsible for all customs fees, duties, and taxes associated with returning items.
• International refunds may take up to 14 business days to process after we receive the returned items.

8. Contact Us

If you have any questions about our return policy, please contact our customer service team: